AI for Small Businesses UK: Build Your Own AI Stack Last Updated by PurpleBox | December 11, 2025 | Category: Digital Read Time: 7 minutes AI became practical for UK small businesses in 2025 — automating everyday tasks, sharpening decisions, and levelling the playing field. This round-up reveals the tools that delivered real value, what’s changing in 2026, and how you can build a smarter, personalised AI stack without a big-company budget.   Key Takeaways: UK small businesses used AI in 2025 to automate routine tasks, speed up admin, and turn everyday content into sharper customer communication. The most reliable AI tools and models proved themselves through real benchmarks like MMLU, MATH, and HumanEval — not marketing claims. 2026 will favour SMEs that build modular, personalised AI stacks inspired by enterprise decision-intelligence systems. Early experimentation, better-organised data, and integrating AI into core workflows give small businesses a measurable competitive edge heading into 2026.   How Are Small Businesses Actually Using AI Today? AI use in UK small businesses jumped sharply in 2025 — not through futuristic robots, but through small, practical wins. The biggest shift? Everyday admin tasks finally became automatable, even for solo founders. We saw AI handling inbox triage, rewriting client emails, summarising meetings, and cleaning up spreadsheets without breaking a sweat.   Which everyday tasks were automated most often? Owners leaned heavily on AI for scheduling, call notes, content drafts, customer replies, and bookkeeping prep. Tasks that used to swallow hours now take minutes.   Which tools proved most impactful for real business owners? Lightweight AI assistants, all-in-one productivity tools, and multimodal models (handling text, audio, video, and images) delivered the biggest gains. The winners weren’t always the fanciest tools — just the ones that saved businesses the most time.   What surprised analysts, founders, and early adopters this year? Two things: AI confidence accelerated fast — even non-technical teams adopted it. Multimodal AI exploded — turning raw videos, photos, and audio into insights small businesses could actually use.   Which AI Tools Delivered the Most Value in 2025? 2025 didn’t reward businesses who chased the “shiniest” AI tools — it rewarded those who picked technology that worked quietly and reliably alongside their existing systems. The top performers consistently sat in three categories: marketing, operations, and finance.   What categories of tools rose to the top? Marketing: Tools that generated posts, ads, product photos, or short videos became everyday essentials. Operations: Assistants that automated inboxes, scheduling, reporting, and documentation proved indispensable — especially for teams juggling multiple systems like VoIP, CRM, and compliance workflows. Finance: AI that categorised expenses, forecasted cash flow, and analysed invoices helped SMEs make cleaner decisions and avoid issues that might otherwise lead to security risks or the need for GDPR guidance for UK businesses.   Which emerging “all-in-one” solutions gained traction? SMEs flocked to platforms that could handle text, audio, images, and video in one place — less tool switching, more doing.   What should small businesses look for when choosing tools? One thing: integration. AI that slots neatly into existing systems — email, documents, CRMs, or even the best business phone systems  — consistently outperformed standalone tools. Compatibility beats cleverness every time.     What You Need to Know About AI Models and Their Data Sources? Most small businesses compare AI tools by features — but the real difference lies under the hood. Each model draws from different data sources, handles information differently, and carries its own strengths and blind spots. Understanding this helps you choose tools that won’t mislead you or put your business at risk.   What data do popular AI tools actually pull from? Consumer-facing models mostly rely on public internet data, which often contains mainstream biases or outdated information. Enterprise systems, however, combine public, private, and curated datasets — similar in spirit to how advanced security tools analyse threats in how to protect your business from ransomware scenarios.   Why does data origin affect accuracy, bias, and trust? Better data = better decisions. Models trained on curated, verifiable sources produce more stable and trustworthy outputs.   What limitations matter for real business decisions? Public-data models may hallucinate, miss context, or misunderstand UK-specific regulations — a reminder of why SMEs must blend AI insights with proper safeguards.     What Challenges Held Small Businesses Back in 2025? AI adoption surged in 2025, but not without friction. Many small businesses wanted the benefits — faster admin, clearer insights, smarter decisions — yet hit predictable roadblocks along the way.   Skills, training, and confidence gaps Owners often felt unsure where to begin. Even simple tools looked intimidating without guidance, leading many to delay adoption until they’d sorted out basics like cybersecurity.   Misunderstanding AI model limitations Public-facing models can hallucinate, overstate certainty, or misinterpret local rules. Without knowing these limits, teams sometimes trusted the wrong output — especially in areas tied to compliance.   Data quality + privacy concerns Poorly organised files, inconsistent records, and unclear sharing rules slowed AI success.   Why some SMEs struggled with tool overload Too many overlapping apps created confusion. The businesses that thrived used fewer tools.     What’s Coming in 2026: The AI Shifts Small Businesses Should Prepare For If 2025 was the year small businesses experimented with AI, 2026 will be the year they upgrade their entire workflow. The biggest shift? AI won’t live in separate apps anymore — it will sit inside everyday systems, tools, and business processes.   Which emerging AI capabilities will become mainstream next year? Expect real-time multimodal AI (tools that can watch videos, analyse photos, interpret audio, and read documents simultaneously) to move from “power user” to “standard feature.” SMEs will use it to review customer calls, scan contracts, assess damage photos, and speed up decision-making. Platforms that combine multiple capabilities.   How do platforms like Palantir differ from normal AI tools? Palantir-style systems don’t just generate answers — they integrate private, trusted, structured data to support high-stakes decisions. Instead of relying on public internet information,

The Best Business Phone Solutions for UK Businesses Last Updated by PurpleBox | November 30, 2025 | Category: Digital Read Time: 4 minutes Running a small business? You already wear a dozen hats. But here’s one you shouldn’t have to stress about: your phone system. Choosing the best business phone solutions for UK businesses isn’t just about making calls anymore—it’s about saving money, staying connected, and making a killer first impression.   Let’s break down the best options and help you find the perfect fit for your business in the UK.   Why Business Phone Solutions Matter for Small Businesses? If you’re still relying on a traditional landline or juggling multiple mobile numbers—it’s time for an upgrade. Modern business phone solutions aren’t just about clearer calls—they’re about smarter business.   We’ve worked with loads of small to medium sized UK businesses, from Manchester-based cafés to e-commerce start-ups in Bristol. And the biggest win they’ve seen? Cost savings. Switching to VoIP (Voice over Internet Protocol) services can cut your phone bill in half—yes, really.   But it’s not just about the budget. Flexibility is the magic word here. Whether you’re running a team remotely, taking client calls on the go, or working from a buzzing co-working space—today’s phone systems are built to go wherever you do.   And let’s not forget scalability. Starting small? No worries. VoIP lets you scale up as your team grows—without changing your number or signing long-term contracts. Check out our VoIP guide to understand the basics of switching from landlines to VoIP.   Key benefits:  Lower monthly costs Work-from-anywhere flexibility Easy setup and expansion   Top Features to Look for in Business Phone Solutions Not all phone systems are created equal—and honestly, that’s a good thing. Your business has specific needs, so your phone solution should match.   Here are the features we’ve seen small UK businesses rave about:   1. Call Routing & Auto-Attendant This gives your business a professional vibe—even if it’s just you behind the scenes. Callers can press 1 for sales, 2 for support, etc., and it routes them to the right place (or person).   2. Voicemail to Email Missed a call while out with a client? No problem. Get the voicemail delivered straight to your inbox as an audio file or even a transcript.   3. CRM Integration Businesses that sync their phone system with tools like HubSpot or Salesforce can track customer conversations effortlessly. One click to call, automatic logging—time saved, stress avoided.   4. Mobile App Access Take your business line wherever you go. Answer calls from your mobile, check voicemails on your tablet—it’s total freedom.   5. Analytics & Call Reporting Want to know your peak call times? Or how quickly your team is answering? Analytics give insight so you can improve service and workflow.   Bonus features to consider:  – On-hold music (yes, it matters!)  – Call recording  – Team messaging & video conferencing   All of these features (and more) are included as standard with all of our plans – contact us to get a bespoke plan created for you and your needs.     Types of Business Phone Systems Explained With so many systems floating around, it’s easy to feel overwhelmed. So let’s keep it simple. Here’s a quick rundown of the most common types of business phone solutions you’ll come across:   1. VoIP (Voice over Internet Protocol) Hands-down the most popular for small businesses today. VoIP works over the internet, not phone lines. It’s affordable, flexible, and packed with modern features. Best for: Remote teams, freelancers, growing SMEs   2. Cloud-Based Phone Systems Technically still VoIP, but entirely hosted off-site (i.e., “in the cloud”). No physical server needed in your office. Best for: Startups with limited IT support   3. PBX (Private Branch Exchange) A more traditional system, usually with onsite hardware. Some modern PBX systems are now hosted in the cloud (hosted PBX), blending the best of both worlds. Best for: Companies with dedicated IT teams or security concerns   4. Mobile-Based Systems These use your mobile data or existing phone plan to route business calls via an app. Best for: Solo operators or field-based workers         Want to see compatible hardware? Reach out to get our full catalogue of VoIP phones.     How to Choose the Right Phone System for Your Business? Okay, now that you’ve seen what’s out there… how do you decide?   Ask yourself: Do I need to take calls from anywhere? Will I need to scale up soon? Do I need call routing or voicemail transcriptions? Do I use any CRMs or software I want to integrate with? Tips by industry: Consultants/Services: A mobile-based system with call scheduling and CRM integration Remote Teams: Cloud-based VoIP with team messaging and video calls Retail Shops: Look for simple VoIP with auto-attendant and voicemail to email Compare like a pro: Pricing: Clear monthly fees, no hidden costs Features: Must-haves: call routing, voicemail, reporting Support: UK-based, easy to reach Setup Time: Ideally under 24 hours Still stuck? Reach out to us! Our team can help match you with the right setup based on your goals and growth plans.

Hit by Ransomware: The Action Plan Every Business Needs Last Updated by PurpleBox | November 24, 2025 | Category: Digital Read Time: 6 minutes When you’re hit by ransomware, it feels like everything stops at once. Screens freeze, files vanish, panic rises. But you’re not alone — we’ve helped plenty of businesses through the chaos. With the right steps, clear thinking, and practical planning, you can recover faster than you think and come back stronger.   Key Takeaways: If you’re hit by ransomware, isolate fast. Disconnect infected devices, stop lateral movement, and avoid paying the ransom unless law enforcement or legal teams advise otherwise. Recovery depends on preparation. Strong backups, segmentation, MFA, patching, and zero-trust principles dramatically reduce downtime and data loss. Real-world impacts go beyond money. Ransomware causes operational shutdowns, regulatory exposure, employee churn, legal complications, and long-term reputational damage. A response plan is non-negotiable. Having incident response playbooks, tabletop exercises, and trusted forensic partners in place makes the difference between rapid recovery and catastrophic failure.   What is ransomware and why is it a growing threat? Ransomware is malicious software that locks or encrypts your data until you pay. It started as clumsy digital blackmail but has matured into a global, well-organised criminal industry targeting every sector.   How it evolved Early attacks were basic scareware Modern ransomware uses strong encryption and stealth Criminal groups run like companies — even offering “payment support” Attack frequency keeps rising. We’ve spoken to teams who watched systems shut down within minutes because attackers moved faster than their IT staff could respond.   Why ransomware is thriving Ransomware-as-a-Service: Anyone can launch attacks Cryptocurrency: Anonymous payments hide criminals Remote work: Weak passwords and exposed devices widen the attack surface Attackers now use double and triple extortion, threatening data leaks and fines along with encryption. These threats push organisations toward stronger digital foundations like segmentation, backups, and secure infrastructure such as modern IT and digital services: IT and digital services for secure operations     How do ransomware attacks happen? Ransomware usually slips into a system quietly. Most victims don’t realise anything is wrong until files start locking, screens freeze, or strange extensions appear everywhere. We’ve seen businesses lose access to entire networks before they even spotted the first warning sign.   Common infection methods Attackers typically get in through: Phishing emails: Fake invoices, HR messages, parcel notices RDP attacks: Exposed remote desktops with weak passwords Software flaws: Unpatched systems or outdated apps Malicious downloads: Compromised installers or fake updates Once attackers find a gap, they move quickly.   Step-by-step breakdown of an attack Infiltration: They enter through phishing or a vulnerable system. Lateral movement: They map the network and hunt for admin rights. Payload deployment: Ransomware spreads silently across devices. Encryption: Files, servers, and backups are locked. Ransom demand: A note appears demanding cryptocurrency payment. We’ve spoken to teams who saw file names change in real time as encryption spread — a truly horrible sight.   Ransomware groups adapt constantly, using business-like strategies and even “customer service” portals. This is why organisations move toward secure, modern communication systems, including reliable phone solutions for UK businesses, to reduce exposure across networks.     What are the real-world impacts on organisations? When you’re hit by ransomware, things can fall apart fast. We’ve seen organisations freeze mid-day, losing access to files, emails, phones, and the simple tools they rely on to stay sane.   Financial impact Ransomware drains money quickly — emergency recovery, downtime, lost revenue, legal support, and rebuilding systems from scratch. Some businesses said one attack felt like “watching money leak through the ceiling.”   Operational impact Attacks can shut down phones, booking tools, file servers, and internal systems. One clinic had to scribble notes on paper for days.   Reputational impact Customers lose patience fast when services go dark. Trust takes months to rebuild.   Extra consequences Employee burnout Regulatory headaches Devices seized for forensics Insurance arguments Relatable tip: If your “backup strategy” is hoping nothing goes wrong… that is the thing going wrong.   Why some victims still pay? This insurance company article explains it clearly:   Case study: A building management company hit by ransomware When a building management company was hit by ransomware, they were referred to us by another Purplebox client. Their files locked instantly, systems froze, and the panic set in. Classic chaos.   They had no backups and no recovery plan, so the first thing we did was recover whatever data we could from the fragments that still existed. (We’ll keep it vague, but let’s just say we got creative.)   Because they were a small operation with limited IT structure, we planned the entire resolution from scratch. Our goal: make sure this never happened again.   What we recommended A new laptop to separate work and personal life RMM (Remote Monitoring & Management) for 24/7 oversight Antivirus with EDR for real-time detection A scheduled backup system with BMR capability DR vs BMR Full Disaster Recovery is brilliant — one click restores everything, even after total loss. But at £70/month, it wasn’t in his budget. BMR delivered the same result, just more manual and slower, but far more affordable.   Lesson learned Data is sacred. Ransomware, theft, hardware failures, or accidents can take everything. Cloud storage alone isn’t enough — you need recoverable backups that get you running fast.   If you want help building a recovery plan that actually works, talk to us — we’re here to help.     How should you respond to a ransomware attack? When you’re hit by ransomware, speed and calm thinking matter more than anything. We’ve seen organisations panic-click their way into even bigger disasters, so following a simple plan is essential.   Immediate steps Isolate devices immediately — unplug, disable Wi-Fi, stop the spread. Don’t reboot unless a specialist tells you to. Don’t pay the ransom. It rarely works and often makes things worse. Victims who paid often told us, “We got nothing back.”   Investigate the breach

Why Everyone’s Choosing an Alternative to BT in 2025 By PurpleBox | June 30, 2025 | Category: Digital Read Time: 7 minutes Thinking about switching providers? You’re not alone. With BT phasing out traditional landlines, loads of people are hunting for the best alternative to BT in 2025. Whether you’re running a business or just need better home broadband, we’re breaking down the smartest, speediest, and most cost-effective choices out there.   Key Takeaways: BT’s switch to Digital Voice means landlines as we knew them are going digital—VoIP is the future. VoIP alternatives offer better call quality, flexibility, and lower costs for both homes and businesses. Top alternatives to BT include Vonage, Ooma, Virgin Media, Community Fibre, and PurpleBox for tailored VoIP + fibre options. Before switching, check compatibility, costs, and coverage—especially if you’re in a rural area or rely on landline-dependent devices.   Why are people looking for alternatives to BT in 2025? BT’s been around forever, right? From those classic dial tones to broadband deals your parents probably still have—BT’s legacy in UK telecoms runs deep. But 2025 is shaking things up big time, and let’s just say… not everyone’s feeling the BT love anymore.   So, what’s actually changing? The UK is officially ditching the old copper phone network. That means: No more PSTN or ISDN – these are the old-school systems used for landlines. Everything’s moving to digital – calls will go over your internet, not through wires in the ground. Deadline: December 2025 – after that, BT’s switching everyone to Digital Voice. Introducing BT Digital Voice (aka BT’s VoIP) It’s BT’s version of internet calling. Sounds modern, right? But… Not all home phones or alarms work with it. It may not work during power cuts. It’s caused confusion (we’ve had so many people ask us what even is Digital Voice?!) Here’s what VoIP is and how it actually works »   Why people are jumping ship Let’s be real—this switch is a big deal. We’ve heard from: Families with telecare alarms who are panicking. Businesses unsure if their call recordings are compliant. People just wanting better, cheaper broadband –  Not the BT annually increasing 60 month contract commitment! So yep, 2025 is the year many are saying “thanks but no thanks” and hunting down a better alternative to BT.     What does the switch‑over to Digital Voice mean for me? If you’ve got a landline—at home or work—this change affects you. BT’s Digital Voice uses VoIP, so calls now go over the internet, not old copper lines.   At home, it’s not always a smooth swap. We’ve seen care alarms, landlines, and even security systems stop working—especially without backup power.   For businesses, it can be a tech headache. Older systems, like multi-line setups or call recording tools, might need a full upgrade. We’ve helped many switch last-minute—trust us, it’s way easier when you prep early.   So… what should you do? Check what equipment you use—anything connected to a landline could be affected. Find out if your broadband can support VoIP (decent speed is essential). Read Ofcom’s broadband USO guide if you’re in a rural area—some locations still lack proper digital coverage. And remember: BT Digital Voice isn’t your only option. There are great providers out there (hello, PurpleBox) offering smarter setups tailored to your needs—often with better support and pricing.     What benefits does VoIP offer over traditional landlines?  We’ve heard it all: “Wait, isn’t VoIP just dodgy Skype from 2008?” Nope—VoIP in 2025 is slick, crystal clear, and seriously smart.   Here’s why people are loving it:   1. Better Call Quality HD voice is real—and way less “Can you hear me now?” awkwardness. Especially if you’re using fibre broadband.   2. More Flexibility Keep your number wherever you move. Answer calls on your mobile, laptop, or even a smart speaker (yes, really). Perfect if you’re hybrid working, running a biz, or just hate being tethered to one spot. 3. Lower Costs & Better Bundles Most VoIP plans are cheaper than traditional landlines, especially with free UK and international call options. Plus, bundles often include broadband and extras like call recording or voicemail-to-email.   A client of ours cut their business phone bill in half—and finally stopped fighting over the single desk phone.       What are the most popular BT alternatives? There’s no shortage of options in 2025—and no, you don’t have to become an IT wizard to switch. We’ve helped everyone from hairdressers to home-based entrepreneurs find an alternative to BT that actually works for them.   Leading VoIP Providers PurpleBox – Offers UK-based support, custom business solutions, and seriously clear pricing.  Vonage – Popular with small businesses. Great mobile integration. RingCentral – Feature-heavy. Great if you’re running a full-on call centre. Ooma – Home-friendly and affordable. Mobile Broadband Options Vodafone and Three 5G are solid choices for areas with patchy fibre. We worked with a rural client using a barn as their home office—they went full 5G and haven’t looked back. Fibre/Cable Alternatives Virgin Media – Fast speeds, wide coverage, but watch out for those sneaky contract clauses. Community Fibre – London-based, super-fast, and surprisingly affordable. PBconnect – Ideal for small businesses needing flexibility without BT’s red tape. And if you’re unsure? Chat with a provider like PurpleBox to talk through options that match your setup.     Which broadband provider is best for me?  Honestly? It depends on where you live, what you need, and how many people are streaming Love Island in 4K at once.   What to Consider: Speed: Fibre is the gold standard—but not all fibre is equal! FTTC, FTTP, full fibre… it’s alphabet soup.Here’s a breakdown of FTTP. Price: Some providers look cheap until you add line rental or “activation” fees. Reliability: You don’t want your Zoom call to freeze mid-pitch. Trust us. We once helped a couple working remotely in the countryside—BT kept dropping out, so they switched to Three’s 5G. Now they’re working (and Netflixing) in peace.  

How to Stay Compliant: GDPR Recording Phone Calls UK Explained Last Updated by PurpleBox | June 7, 2025 | Category: VoIP Read Time: 7 minutes Thinking about GDPR recording phone calls UK? Whether you’re running a business or just curious about the legal side of call recording, there’s a lot to unpack. Don’t worry—we’ve simplified it all. From consent to compliance, we’ll walk you through everything you need to know to stay on the right side.   Key Takeaways: Recording calls in the UK is legal—but if you’re storing or using the data, GDPR kicks in with strict rules about consent and data handling. Consent isn’t always required, but you must have a valid legal reason—like fulfilling a contract or complying with a legal obligation. GDPR affects different industries differently—finance, healthcare, and customer service all have extra layers of compliance. Failing to follow the rules can cost you big time—the ICO can issue fines up to £17.5 million or 4% of your annual turnover.   What is the legal framework for recording phone calls in the UK? Let’s be real—recording a phone call in the UK can sound like something straight out of a spy movie. But in reality, it’s often just a practical business tool or a way to keep track of important details. That said, there’s a tight legal web around it—and we’re here to untangle it for you. RIPA – Regulation of Investigatory Powers Act 2000 RIPA allows individuals to record calls for personal use—no consent needed. So if you’re just recording a chat with Auntie Miriam to remember her brisket recipe, you’re good. But the moment a third party is involved (like a business), things change. Data Protection Act 2018 & GDPR When call recordings involve personal data—names, addresses, opinions, or anything identifiable—GDPR kicks in. Under the Data Protection Act 2018, which incorporates GDPR into UK law post-Brexit, businesses must have a lawful basis for recording, like consent or legitimate interest. Telecommunications (Lawful Business Practice) Regulations 2000 This regulation allows businesses to record calls without consent, only for specific reasons like preventing crime, ensuring regulatory compliance, or training staff. But if you’re doing it for marketing or snooping? Nope. You’ll need consent. Can voice recordings be used in court? Yes—voice recordings can be used as evidence in UK courts, provided they’re lawfully obtained. Here’s a great guide explaining how voice recordings can be used in court, especially in family law disputes.   Why is GDPR important for call recording practices? GDPR isn’t just another legal buzzword—it’s the rulebook when it comes to handling personal data, including phone calls. What counts as personal data? Anything that can identify someone—their name, email, voice, even their opinions. Yep, their voice alone can be considered personal data under GDPR. So, if you’re recording a call, you’re very likely recording personal data too. Why does this matter for businesses? Because if you’re recording and storing calls that include personal data, you need a legal basis to do it—and you have to let the person know. Think of it as the digital version of a “This call may be recorded” message. Fail to do that? You could be slapped with a fine up to £17.5 million or 4% of your global turnover—whichever stings more. The upside of GDPR compliance Sure, GDPR may sound scary. But being compliant builds trust with your customers. They know their information is safe, and your processes are professional. We’ve seen many UK businesses feel more confident about compliance once they’ve set up GDPR-friendly call recording, especially when using VoIP systems like those discussed in our business phone solutions guide.   When is consent required for recording phone calls? Let’s clear this up—you don’t always need consent to record a phone call in the UK, but in many situations, especially for businesses, you absolutely do. Here’s when explicit consent is required: You’re recording calls for marketing, training, or quality assurance You plan to store or analyse personal data You’re dealing with sensitive or confidential info And here are exceptions where consent may not be needed, but the caller still needs to be informed: To fulfil a contract (like confirming orders) To comply with a legal obligation (e.g. FCA rules) If it’s in the business’s legitimate interest (e.g. fraud prevention) Tip: Always inform the caller at the start of the call—either through a recorded message or live disclosure. It builds trust and keeps you covered. Funny (but true) story: One business owner we worked with forgot to tell customers their calls were being recorded. A week later, a caller found out and said, “I hope you didn’t catch me humming along to your awful hold music!” It started as a joke—but ended in a formal complaint. They now open every call with a clear disclaimer… and changed their hold music, just to be safe. So, rule of thumb? If you’re not sure—get consent. It’s way easier than dealing with awkward calls and even more awkward fines.   How does GDPR affect call recording in specific industries? Not all industries are treated equally when it comes to GDPR and call recording. Depending on what you do, the rules can go from “reasonable” to “regulation overload” very quickly. Financial Services If you’re in finance, the Financial Conduct Authority (FCA) has your number—literally. You’re often legally required to record calls related to client orders, transactions, or financial advice. These recordings must be securely stored for at least five years. There’s no wiggle room here. Tip: Make sure your call recording system can tag and store calls by date and client reference. It saves a lot of headaches during audits. Healthcare Sector Working in healthcare? You’re likely dealing with special category data—which means even stricter GDPR requirements. Consent should be explicit, storage must be ultra-secure, and access should be restricted to authorised staff only. We worked with a private clinic that used FTTP to upgrade their call handling system—making secure and compliant call storage far easier. Customer Service & Training This is where